Bill through WhatsApp


Bill through SMS


Bill print with Bluetooth Printer


Schedule collection date


SMS due reminder


Customer complaint registration and followups

Application Insights

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Cablelinks is designed to empower Cable TV operators and broadband service providers to manage operations more professionally and efficiently. Cablelinks serve as CRM application for cable operators through which operators can manage customers, billing collection, trace set top box assigned to subscribers, package details, manage customer service complaints and requests, perform cable tv customer transfer between areas, deliver SMS alert and notifications.

Cablelinks uses mobile application to perform door step billing at customer site and a web application for manager to monitor billing trend on the fly from office. Reports generated by Cablelinks help cable TV operators in improving monthly collection by 30 to 180 %, trouble ticketing and improving customer experiences.


Features and Advantages

Cablelinks billing system sync data with cloud server which enables managers with real time monitoring of collection agents. This will help the operator to reduce misuses and malpractices. Cablelinks application empower managers with tracking of collection agents through GPS mechanism and hence managers get involved in real time accounts.

Application has many unique features, one of the feature is loyalty program and reward points to subscribers according to their payment. This feature automatically finds your loyal customers and rewarded with points as they pay bills. Cablelinks allow your subscribers to transfer their connection from one location to another location very easily. Cablelinks solutions is equipped with a bluetooth printing of bills at customer location.



    1
    Improved Subscriber Management

    Subscribers under various locations can be easily managed through Cablelinks application. Customer list will be added by the manager/administrator through a web application and assign customers to collection agent under given area.

    Manager can make out the agent corresponding to each customer and real time payment tracking cum billing collection status can be monitored easily.

    2
    Billing Anywhere


    Customer billing/payment collection can be done anywhere through the mobile application equipped with Cablelinks. Collection agent will carry the mobile application to customer door step and bill customer directly.Billing details will be synced with central server which helps manager to view live billing and position of collection agent on the fly. Cablelinks introduce professional billing collection methodology among cable networks.

    3
    Subscriber Re-location


    Subscriber re-location is a common scenario in cities, urban and suburban areas. Cablelinks subscriber management software helps Cable operator and broadband internet providers in performing hassle free transfer of customers among service area.

    Transferred customer's billing history, package details, reward point settings etc would be maintained as is in old area.

    4
    Package Calculation


    Automatic package calculation is an essential part of any Cable TV operator billing collection application and Cablelinks will under take package calculation monthly basis. Based on package amount, total amount (Advance/due) will be computed by the system along with next payment date. Collection agent and administrator will have better tracking of outstanding amount from each subscriber.

    6
    Complaint Ticketing


    Subscriber complaint management system is a vital part of service providers and Cablelinks enable operator to track customer complaints through the system. Cablelinks has facility to work as cable tv complaint management (or broadband complaint management) system. Complaints raised by customer can be registered in the system, change the status, can add comments and close the ticket.








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About us

Cablelinks is designed to empower Cable TV operators and broadband service providers to manage operations more professionally and efficiently. Cablelinks serve as CRM application for cable operators through which operators can manage customers, billing collection, trace set top box assigned to subscribers, package details, manage customer service complaints and requests, perform cable tv customer transfer between areas, deliver SMS alert and notifications.

Cablelinks subscriber management software helps Cable operator and broadband internet providers in performing hassle free transfer of customers among service area.Cablelinks can generate SMS alerts on billing as well as updation in reward points. Subscriber will get SMS in registered mobile number when collection agent of Local Cable Operator (LCO) performs billing. LCO has option to choose SMS package of interest.Complaints raised by customer can be registered in the system, change the status, can add comments and close the ticket. Standard issues relating to cable network complaints are available in the system and manager can choose root cause of issue while closing a ticket.





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Our Address

Aucupa

1st Floor, Noahs Ark
Angamaly, Ernakulam
Phone  :  (+91) 725 933 1533
Email   :  support @ aucupa.com
Url        :  "www.aucupa.com"

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Sales & Support

Phone         :  (+91) 725 933 1533
Whatsapp  :  (+91) 807 509 8713
Email          : support @ aucupa.com
Url               :  "www.aucupa.com"

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